What services does this platform offer?
We're a universal omnichannel AI business assistant. In one workspace you get: an AI assistant that answers your customers across WhatsApp, Messenger, Facebook comments, email and web chat; a product and service catalogue with variants, media and publishing workflow; a unified customer record with consent tracking; quotes and orders with approvals, payments and courier delivery; a knowledge base your AI answers from; no-code automation workflows; analytics; and a public marketplace where shoppers discover your store conversationally.
Which messaging channels are supported?
WhatsApp (Cloud/Graph API), Facebook Messenger, Facebook comment replies, email (SMTP outbound plus inbound parsing) and an embeddable web chat widget. Every conversation lands in one shared inbox, so a customer who starts on WhatsApp and continues on web chat stays a single thread with full history.
How does the AI assistant work?
Your assistant answers from your own grounded content — catalogue items, policies and approved knowledge sources — using retrieval before generation, so it quotes your real prices and rules instead of guessing. It detects customer intent, extracts details like quantity or dates, and can call tools to check stock or draft an order. Anything sensitive requires confirmation, prompt-injection attempts are detected and blocked, and every answer is traced with its cost and grounding outcome.
Can a human take over from the AI?
Yes. Any conversation can be handed to a human agent instantly — by the customer asking for a person, by an automation rule, or by an agent clicking take over. The AI pauses, the agent replies in the same thread with full context, and automation can be resumed with one click when the issue is resolved.
How do I train the AI on my own content?
Upload documents or add sources in the Knowledge section. Each source is validated, extracted, de-duplicated, chunked and indexed with vector embeddings. Nothing goes live until you approve it, so the AI only ever answers from content you have signed off. Conflicting facts between sources are flagged for review rather than silently merged.
How does ordering and checkout work?
Orders can be created by your staff, by the AI during a conversation, or instantly from the marketplace. Pricing is calculated server-side with your rules, stock or time slots are held while the customer decides, and high-value or unusual orders can require manager approval before confirming. Every order carries a full state history, so you can always see who changed what and when.
Which payment methods are supported?
Payments are initiated through pluggable providers with webhook confirmation, plus manual confirmation for cash or bank transfers. Refunds are first-class and audited. Every payment call is idempotent, so a retry or a double-tap can never charge a customer twice.
How is delivery and courier handled?
Connect one or more couriers, and the platform tracks each shipment end to end with webhook status updates. You get per-courier success rates so you can route orders to whoever actually delivers reliably in a given area, plus merchant-side cancellation when a shipment needs pulling back.
What can automation do?
Build no-code workflows triggered by conversations, customers, messages, interactive buttons or form submissions. Actions can send messages, update records, create notifications, request approvals or call other modules. Workflows are versioned, can be paused and resumed, and every execution is logged with retry support for failures.
How do roles and team permissions work?
Six workspace roles — Owner, Admin, Manager, Agent, Staff and Developer — each with graded access across thirteen areas such as catalogue, customers, conversations, transactions, payments, billing and API keys. Invitations are emailed with expiring tokens, and permissions are enforced on the server for every request, not just hidden in the interface.
Is my data secure?
Sensitive fields such as MFA secrets and provider credentials are encrypted at rest with rotating keys. Sessions use short-lived access tokens with rotating refresh tokens and automatic theft detection. Two-factor authentication with recovery codes is available on every account, each workspace's data is isolated and verified server-side on every call, and a tamper-evident audit trail records who did what.
How do I enable two-factor authentication?
Open Security in your account settings and choose Enable two-factor. Scan the QR code with any authenticator app, confirm with the six-digit code, and save the ten recovery codes shown once. After that, every sign-in asks for your code, and a recovery code works if you lose your device.
Do you have analytics and reporting?
Yes — daily and summary analytics per workspace covering conversations, orders, revenue, AI usage and cost. AI spend is tracked per request with budget policies and alerts, so you always know what automation is costing you before the invoice arrives.
How much does it cost?
Plans are subscription-based with monthly or annual billing and a trial period. Each plan sets feature limits, and you'll see a clear warning before you hit one rather than a silent failure. Invoices are generated automatically with line items, and there's a grace period before anything is suspended. Open the Pricing page for the live plan list.
What is the marketplace?
A public, conversational storefront across every participating merchant. Shoppers describe what they want in plain language, get AI-summarised results from real published catalogues, then chat directly with a store or place an instant order — without leaving the conversation. Only items a merchant explicitly publishes and marks discoverable appear there.
How do I get started?
Create an account, verify your email with the code we send, then create your workspace. From there, add your catalogue, connect a messaging channel, upload the knowledge your AI should answer from, and invite your team. Most merchants are taking live conversations the same day.
Can I use this on my phone?
Yes. This is an installable app — tap Install in your browser menu and it runs full-screen like a native app, with push notifications for new messages, approvals and alerts. It also works on patchy connections, caching what it safely can and syncing when you're back online.